Optical shop software in Hyderabad

Hyderabad has an unusually wide spread of optical retail — old-city shops that have been on the same street for decades, and glass-fronted stores near the IT corridor selling blue-cut lenses to people who stare at screens for eleven hours. The software has to serve both without pretending they are the same business: one runs on relationships and repeat family customers, the other on speed, stock depth and a receipt the customer can claim.

LensVerge is billing, inventory, prescriptions, lab jobs and WhatsApp bookings for Indian optical shops — the OS for optical retail. It runs in a browser, so there is nothing to install and no per-machine licence, and it is the same product whether your shop is in Hyderabad or anywhere else in the country. What follows is what actually matters for a shop here.

What a Hyderabad optical shop needs from its software

Screen-heavy customers change the mix. Anti-reflective and blue-cut coatings, lens index choices and a second pair for the desk are normal conversations here, which means your lens catalogue matters as much as your frame wall. LensVerge keeps a lens catalogue with index, blue-cut and photochromic flags separate from stocked frames, so you can quote a lens you order per job without carrying it as inventory, and the invoice still shows exactly what the customer bought.

Ameerpet, Kukatpally, Malakpet and Himayatnagar each pull a different customer, and a shop with branches in two of them ends up carrying different stock in each. On the Pro plan you can run both branches under one organisation — each with its own stock, its own customers and its own billing counters — and switch between them without logging out. Stock value, low-stock and out-of-stock counts are per branch, so you are not moving frames on a guess.

Areas like Ameerpet, Kukatpally, Malakpet and Himayatnagar are where most of that trade happens. LensVerge does not care which one you are in — but the way you bill, the printer on your counter and the promise you make about delivery all do, and those are settings, not rewrites.

GST for a Hyderabad shop: Telangana is state code 36

Telangana carries GST state code 36. Andhra Pradesh kept 37 after the two states separated, so a Vijayawada or Visakhapatnam business customer is INTER-state from Hyderabad and their invoice must print IGST, not CGST + SGST — a genuinely easy mistake to make by hand. Karnataka (29) and Maharashtra (27) buyers are the same case.

You set your GSTIN and state once during setup. A counter sale then bills CGST + SGST at half the rate each; when the supply is inter-state — a buyer in Andhra Pradesh (37), Karnataka (29), Maharashtra (27), or goods you ship out of Telangana — one tick on the bill switches it to IGST at the full rate, and the place of supply and the buyer's GSTIN print where they are required. Tax is always computed on the amount AFTER discount, which is the single most common hand-billing error.

If your shop is not GST-registered, or you are under the composition scheme, say so in Settings and the whole system changes with you: the document is titled “Bill of Supply” instead of “GST Tax Invoice”, there are no tax rows and no HSN column, the totals say “Net Amount” rather than “Taxable Amount”, and the GST reports disappear from the menu entirely. A composition dealer's own GSTIN and the prescribed declaration still print; an unregistered shop's do not. You are never shown a tax artefact that does not apply to you.

The contact-lens customer comes back on a schedule

Monthly and quarterly contact lenses are a repeat purchase with a date attached, and screen-heavy Hyderabad customers buy them steadily. They are also the easiest revenue in the shop to lose: nobody forgets to sell a frame to the customer standing in front of them, but a box that ran out three weeks ago is invisible.

LensVerge builds a replenishment worklist from what was dispensed and when, alongside the eye-test recall list, so the counter works from a list rather than a memory. Every nudge is logged, so the same person is not messaged twice by two staff, and contact-lens stock carries its own BC, DIA and CYL on the product so the reorder matches what they were actually wearing. Contact lenses are HSN 9001 1000 at 12%; a cleaning solution sold alongside is 3402 at 18%, and both slabs sit on one bill. Rates as notified — confirm with your CA.

The counter, the lab and the pickup

Fitting turnaround in Hyderabad is typically one to four days depending on the lens, and the friction is almost always the handover: the job goes out, the lab calls the owner's personal phone, and the person on the counter has no idea. Putting the job on a shared board with a lab name and an expected date fixes that with no process change — whoever is at the counter sees the same status, and the pickup message goes out on WhatsApp the moment it is marked ready.

Tick the job-order box while you are billing and the job appears on the orders board with the prescription, the frame, the lens, the lab name and an expected date. It moves through seven stages from received to delivered, and repairs get their own board beside it with the issue type, warranty status and charge. Nothing needs to be re-typed anywhere — the job card is built from the bill you already raised.

Printing: thermal roll or A4 tax invoice

IT-corridor customers ask for a proper invoice more often than average, because they are claiming it. Keep the thermal roll for walk-ins and send the A4 PDF on WhatsApp for anyone who needs to forward it to an employer or insurer.

Four formats come out of the same bill — 80 mm thermal, 58 mm thermal, A4 and A5 — and your default is a setting, so during a rush nobody is choosing from a dropdown. The PDF can be sent to the customer on WhatsApp or email instead of printed at all. More on the billing side →

It keeps billing when the power goes

A power cut or a dead internet connection is not a reason to stop selling, and it is the one thing that makes shopkeepers distrust cloud software. LensVerge bills offline: the app keeps working in the browser, the invoice is created and printed, stock is adjusted, and everything queues locally. When the connection returns it syncs on its own — no export, no re-typing, no duplicate bills, because each offline invoice carries its own id and can only ever land once.

That is also why it is a web app rather than an install on one machine. Your data is not sitting on a counter PC that can be stolen, dropped or wiped, and if that PC does die you carry on from a phone. On Growth and Pro your shop is backed up daily and you can download a backup yourself.

WhatsApp bookings, and timings that stay on IST

Hyderabad shops often run late, and evening slots book fastest. Set your hours and per-slot capacity in Settings and the bot only offers what is genuinely free. All slot times, reminders and daily totals are computed in IST.

Customers book eye tests by messaging your code on WhatsApp — the bot asks their name, offers the next open days from your actual hours, then a morning/afternoon/evening choice and a real free slot — or from your own booking page at lensverge.com/book/ with your code. Either way the booking lands on your appointments board and creates the customer record. Nothing to install for them, no charge per booking for you. How the booking bot works →

Dates and times are computed in IST throughout — appointment slots, reminders, recall due dates and the day's sales figures. It sounds like a detail until a late-evening bill lands on the wrong day's report, which is exactly what happens when software keeps time in UTC.

Getting the same customer back

Most optical revenue is repeat revenue, and most of it is lost quietly — the customer who tested with you last year and tested elsewhere this year. LensVerge builds a recall worklist from the date on each prescription, so you get a list of who is due rather than a reminder to think about it. Birthday and festival nudges work the same way, and every message is logged so the same person is not messaged twice.

Prescriptions are validated as they are typed — SPH, CYL and AXIS ranges, AXIS required whenever CYL is non-zero, a warning when the two eyes differ sharply — and can be printed, saved as a PDF or sent to the customer on WhatsApp with your review QR on the sheet.

What it costs

Starter is ₹499 a month (₹399 on annual) and covers 100 invoices a month with unused ones carried forward, and WhatsApp bookings are included. Growth is ₹1,999 (₹1,599 annual) for unlimited invoicing plus loyalty points, the flyer and review-QR kit and downloadable backups. Pro is ₹3,999 (₹3,199 annual) and adds multi-branch, which is what a Hyderabad shop with a second location needs. Every plan starts with a 14-day free trial and no card.

See the full pricing or start your free trial — setup takes about ten minutes, and you can add your frames as you sell them rather than counting the whole wall on day one.

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