Terms of Service

LensVerge is subscription software for optical retail shops: billing (GST and non-GST), prescriptions, inventory, workshop orders, repairs, reports, and WhatsApp-based customer communication. We add, change, and improve features continuously.

You must provide accurate signup details and keep your login credentials safe. You’re responsible for activity under your account, including staff users you invite and the roles you assign them.

You must have the right to store the customer data you enter (including prescriptions), and you’re responsible for using customer contact details (e.g. WhatsApp) lawfully and with consent.

New shops get a 14-day free trial — no card required. Paid plans (Starter, Growth, Pro) bill monthly or yearly through Cashfree Payments. Prices are shown on the pricing page; taxes as applicable. Invoice-limited plans may be topped up with invoice packs.

If a renewal payment fails we’ll notify you and retry; continued non-payment moves the account to read-only until settled. Refunds are governed by our Refund Policy.

Your shop’s data is yours. We process it only to provide the service, as described in the Privacy Policy. You can export your data anytime and request deletion when you leave.

Don’t misuse the service: no unlawful content, no attempts to breach other shops’ data, no reselling access without a partner agreement, no spamming customers through our messaging features, and no reverse-engineering. We may suspend accounts that put other customers or the platform at risk.

We target high availability but the service is provided “as is” without a guaranteed uptime SLA on standard plans. The app keeps working offline for core billing and syncs when you’re back online. Support is available at hello@lensverge.com and via WhatsApp.

To the maximum extent permitted by law, our total liability for any claim is limited to the subscription fees you paid in the 3 months before the claim arose. We’re not liable for indirect losses (lost profits, lost data caused by factors outside our control, business interruption). Nothing limits liability that cannot be limited under Indian law.

You can cancel anytime from Settings → Billing; access continues until the end of the paid period. We may terminate for breach of these terms with notice. After cancellation your data is retained for 90 days, then deleted per the Privacy Policy.

These terms are governed by the laws of India; courts at Lucknow, Uttar Pradesh have exclusive jurisdiction.

We may update these terms; material changes are announced by email or WhatsApp at least 15 days before they take effect. Continuing to use LensVerge after that means you accept the updated terms.