Refund Policy

Every new shop gets a 14-day free trial with full features and no card required — so you can evaluate LensVerge completely before spending a rupee.

Cancel anytime from Settings → Billing. Your plan stays active until the end of the current billing month, and you simply aren’t charged again. Partial months already started are not refunded.

Yearly plans are billed for the full year and are not refundable — the 14-day free trial exists so you can evaluate LensVerge completely before paying. You keep full access until the end of the paid year, and you can switch off renewal anytime from Settings → Billing so you’re never charged for the next year.

Upgrades keep every rupee. When you move to a higher plan (e.g. Starter → Growth, or monthly → yearly on the same plan), the unused value of your current period automatically becomes credit on your first charge for the new plan, and a fresh billing period starts that day. If the credit exceeds the first charge, the balance stays on your account and offsets future renewals. Your old auto-renewal is cancelled for you.

Downgrades (moving to a cheaper plan, or yearly → monthly) take effect immediately and unused time is not credited or refunded — the app shows your paid-until date and asks for confirmation, so the no-loss option is simply to switch when your current period ends.

Top-up packs are credited to your account instantly and are non-refundable once purchased. Unused Starter-plan invoices carry forward month to month, so credits are never lost while you’re subscribed.

If a payment fails but money was debited, or you were charged twice, the amount is refunded to the original payment method — typically within 5–7 business days (processed via Cashfree Payments). Email hello@lensverge.com with the payment reference and we’ll chase it for you.

Email hello@lensverge.com from your registered email with your shop name and payment reference. We respond within 24 hours on business days; approved refunds are initiated within 3 business days.