Optical shop software in Bengaluru
Bengaluru customers will book online if you let them. That is the single biggest difference between optical retail here and in most of the country: a customer who wants an eye test at 6:30 pm on Saturday would rather tap a link than ring a shop that might not pick up. A shop that only takes appointments by phone is losing that customer to whoever answers first, and never finds out.
LensVerge is billing, inventory, prescriptions, lab jobs and WhatsApp bookings for Indian optical shops — the OS for optical retail. It runs in a browser, so there is nothing to install and no per-machine licence, and it is the same product whether your shop is in Bengaluru or anywhere else in the country. What follows is what actually matters for a shop here.
What a Bengaluru optical shop needs from its software
The rest follows from the same customer: they expect the bill on WhatsApp, they compare lens options before buying, and they come back for a second pair more often than they change frames. That makes recall worth real money. LensVerge tracks when each prescription was written and builds an eye-test recall worklist from it, so the customer who tested last October gets a nudge this October instead of quietly testing somewhere else.
Jayanagar and Malleshwaram trade on decades of the same families walking in; Koramangala and Indiranagar trade on discovery, reviews and evening footfall. If you are in the second kind of market, the review QR code in the growth kit matters more than any feature on this page — it puts a Google review request in the customer's hand while they are still happy with the new pair, printed on the same sheet as your booking QR.
Areas like Jayanagar, Malleshwaram, Koramangala and Indiranagar are where most of that trade happens. LensVerge does not care which one you are in — but the way you bill, the printer on your counter and the promise you make about delivery all do, and those are settings, not rewrites.
GST for a Bengaluru shop: Karnataka is state code 29
Karnataka is GST state code 29, so a Bengaluru shop bills CGST + SGST for the overwhelming majority of its sales. Watch the borders on B2B invoices: Hosur and the rest of Tamil Nadu are 33, Kerala is 32, Telangana is 36 and Maharashtra is 27 — all IGST from here.
You set your GSTIN and state once during setup. A counter sale then bills CGST + SGST at half the rate each; when the supply is inter-state — a buyer in Tamil Nadu (33), Telangana (36), Kerala (32), Maharashtra (27), or goods you ship out of Karnataka — one tick on the bill switches it to IGST at the full rate, and the place of supply and the buyer's GSTIN print where they are required. Tax is always computed on the amount AFTER discount, which is the single most common hand-billing error.
If your shop is not GST-registered, or you are under the composition scheme, say so in Settings and the whole system changes with you: the document is titled “Bill of Supply” instead of “GST Tax Invoice”, there are no tax rows and no HSN column, the totals say “Net Amount” rather than “Taxable Amount”, and the GST reports disappear from the menu entirely. A composition dealer's own GSTIN and the prescribed declaration still print; an unregistered shop's do not. You are never shown a tax artefact that does not apply to you.
HSN codes an optical shop uses
| Item | HSN | GST |
|---|---|---|
| Spectacle frames | 9003 | 12% |
| Sunglasses | 9004 | 12% |
| Spectacle lenses | 9001 | 12% |
| Contact lenses | 9001 1000 | 12% |
| Repair / labour | 9987 | 18% |
| Eye test | 9993 | Exempt |
Rates as notified; confirm with your CA. LensVerge fills the HSN and rate for you by product category and lets you override either on the product. Full HSN guide →
The booking that arrives at eleven at night
The customer who decides on Saturday night that they need an eye test will not ring you on Sunday morning — they will book with whoever lets them book now. The WhatsApp bot and your own booking link both answer at eleven at night. They just do not offer eleven at night as a slot.
Slots come out of the opening hours, weekly off and per-slot capacity you set once in Settings, so the bot can only ever offer a time you can actually keep, and every time it quotes is IST. Put the /book link on your Google Business Profile, in your Instagram bio and on the printed QR from the growth kit, and the booking lands on your appointments board with the customer record already created — nothing for the customer to install, and no charge per booking for you.
The counter, the lab and the pickup
Most Bengaluru shops send lenses out and quote three to five days for a progressive. Traffic makes an unnecessary trip to the shop genuinely expensive for the customer, so the "your glasses are ready" message is not a nicety — it is the difference between one visit and three. Mark the job ready and send it from the same screen.
Tick the job-order box while you are billing and the job appears on the orders board with the prescription, the frame, the lens, the lab name and an expected date. It moves through seven stages from received to delivered, and repairs get their own board beside it with the issue type, warranty status and charge. Nothing needs to be re-typed anywhere — the job card is built from the bill you already raised.
Printing: thermal roll or A4 tax invoice
Plenty of Bengaluru shops have dropped the paper receipt entirely for repeat customers and send the invoice PDF on WhatsApp instead. Thermal 80 mm and 58 mm are both there when you want them, and A4 or A5 when the customer is claiming.
Four formats come out of the same bill — 80 mm thermal, 58 mm thermal, A4 and A5 — and your default is a setting, so during a rush nobody is choosing from a dropdown. The PDF can be sent to the customer on WhatsApp or email instead of printed at all. More on the billing side →
It keeps billing when the power goes
A power cut or a dead internet connection is not a reason to stop selling, and it is the one thing that makes shopkeepers distrust cloud software. LensVerge bills offline: the app keeps working in the browser, the invoice is created and printed, stock is adjusted, and everything queues locally. When the connection returns it syncs on its own — no export, no re-typing, no duplicate bills, because each offline invoice carries its own id and can only ever land once.
That is also why it is a web app rather than an install on one machine. Your data is not sitting on a counter PC that can be stolen, dropped or wiped, and if that PC does die you carry on from a phone. On Growth and Pro your shop is backed up daily and you can download a backup yourself.
WhatsApp bookings, and timings that stay on IST
Sunday evenings and post-office-hours weekday slots fill first. Because everything runs in IST, a slot offered as 6:30 pm is 6:30 pm to the customer, to your optometrist and in your day-end report — no timezone drift shifting a late booking onto the wrong date.
Customers book eye tests by messaging your code on WhatsApp — the bot asks their name, offers the next open days from your actual hours, then a morning/afternoon/evening choice and a real free slot — or from your own booking page at lensverge.com/book/ with your code. Either way the booking lands on your appointments board and creates the customer record. Nothing to install for them, no charge per booking for you. How the booking bot works →
Dates and times are computed in IST throughout — appointment slots, reminders, recall due dates and the day's sales figures. It sounds like a detail until a late-evening bill lands on the wrong day's report, which is exactly what happens when software keeps time in UTC.
Getting the same customer back
Most optical revenue is repeat revenue, and most of it is lost quietly — the customer who tested with you last year and tested elsewhere this year. LensVerge builds a recall worklist from the date on each prescription, so you get a list of who is due rather than a reminder to think about it. Birthday and festival nudges work the same way, and every message is logged so the same person is not messaged twice.
Prescriptions are validated as they are typed — SPH, CYL and AXIS ranges, AXIS required whenever CYL is non-zero, a warning when the two eyes differ sharply — and can be printed, saved as a PDF or sent to the customer on WhatsApp with your review QR on the sheet.
What it costs
Starter is ₹499 a month (₹399 on annual) and covers 100 invoices a month with unused ones carried forward, and WhatsApp bookings are included. Growth is ₹1,999 (₹1,599 annual) for unlimited invoicing plus loyalty points, the flyer and review-QR kit and downloadable backups. Pro is ₹3,999 (₹3,199 annual) and adds multi-branch, which is what a Bengaluru shop with a second location needs. Every plan starts with a 14-day free trial and no card.
See the full pricing or start your free trial — setup takes about ten minutes, and you can add your frames as you sell them rather than counting the whole wall on day one.
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